Refund Policy

1. Overview

SignalSniper Pro strives to provide the highest quality trading signal service. We understand that circumstances may arise where you need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted and the process for requesting one. Please read this policy carefully before subscribing to our services.

2. Free Trial Period

All new users receive a complimentary 7-day free trial of our services:

• No payment information is required to start the free trial
• You will have full access to all platform features during the trial period
• The trial automatically expires after 7 days with no charge
• You may cancel at any time during the trial without any obligation
• Each user is entitled to one free trial per account
• Creating multiple accounts to abuse the free trial is strictly prohibited and may result in account termination

3. Subscription Refund Eligibility

3.1 Eligible for Refund

You may be eligible for a full or partial refund in the following circumstances:

• Technical Issues: If the platform experienced significant downtime or technical failures that prevented you from accessing the service for more than 48 consecutive hours during your billing period
• Duplicate Charges: If you were charged more than once for the same billing period
• Unauthorized Charges: If a charge was made without your authorization (subject to investigation)
• First Billing Cycle: If you request a refund within the first 72 hours of your first paid subscription period and have not used the automated trading features

3.2 NOT Eligible for Refund

Refunds will NOT be granted in the following cases:

• Trading losses incurred while using our signals or automated trading features
• Dissatisfaction with signal accuracy, frequency, or trading results
• Failure to cancel before the automatic renewal date
• Account suspension or termination due to violation of our Terms of Service
• Partial usage of a billing period (unused days are not refundable)
• Changes in personal circumstances or trading preferences
• Issues caused by third-party brokers, internet connectivity, or your equipment
• Requests made more than 30 days after the charge

4. Refund Process

To request a refund:

1. Contact Support: Reach out to our support team through the in-app chat or help center with your refund request
2. Provide Details: Include your account email, the date of the charge, the amount, and the reason for your refund request
3. Review Period: Our team will review your request within 3-5 business days
4. Decision Notification: You will be notified of the decision via email
5. Refund Processing: Approved refunds will be processed to your original payment method within 5-10 business days

Please note that depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear on your statement.

5. Cancellation Policy

You can cancel your subscription at any time:

• How to Cancel: Navigate to your Account Settings or use the Stripe Customer Portal accessible from your account page
• Effect of Cancellation: You will retain access to all features until the end of your current billing period
• No Partial Refunds: Cancelling mid-cycle does not entitle you to a prorated refund for the remaining days
• Reactivation: You may reactivate your subscription at any time, but you will not be eligible for another free trial
• Data Retention: Your account data will be retained for 30 days after cancellation, after which it may be permanently deleted

6. Chargebacks and Disputes

We encourage you to contact our support team directly before initiating a chargeback or payment dispute with your bank or credit card company.

• Filing a chargeback without first attempting to resolve the issue with us may result in immediate account suspension
• Fraudulent chargeback claims may result in permanent account termination and potential legal action
• We maintain detailed records of all transactions, account activity, and service usage for dispute resolution
• We will cooperate fully with payment processors in investigating any disputes

7. Price Changes

We reserve the right to change our subscription prices at any time. If we increase the price of your subscription plan, we will notify you at least 14 days before the change takes effect. You will have the option to cancel your subscription before the new pricing applies. Continuing to use the service after a price change constitutes acceptance of the new pricing.